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4.5. Managed services

As a managed service provider, abacab takes care of the ongoing operation, monitoring and mainte-

nance of your IT infrastructure – transparently, predictably and proactively.

Our services:

▪ Monitoring & incident management: Continuous monitoring, fault detection and rapid resolu-
tion

▪ Maintenance: Updates, security patches, drivers, firmware and system maintenance

▪ Server operations: Operating systems, user accounts, storage, databases and virtualisation
▪ Client management: PCs, laptops and mobile devices, software distribution and antivirus protec-

tion

▪ Network operations: Switches, routers, firewalls, Wi-Fi, VPN and internet access

▪ IT security: Vulnerability management, log analysis, malware protection and incident support

▪ Backup & recovery: Backup checks, recovery tests and contingency planning
▪ Documentation: System overviews, configurations, maintenance and emergency logs

▪ Support & consulting: User support and strategic development of your IT

Clearly defined services under an SLA

Firmly defined service-level agreements ultimately govern key aspects such as support hours and
availability, response and recovery times, and maintenance windows; within the framework of man-

aged services, they enable high availability, fewer unplanned outages, and enhanced IT security for

your IT infrastructure.

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