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Our services:

▪ Monitoring and incident management: continuous monitoring, error detection and rapid
Resolution.

▪ Maintenance: updates, security patches, drivers, firmware and system maintenance.
▪ Server operations: operating systems, user accounts, storage, databases and virtualisation.

▪ Device and Endpoint management: PCs, laptops and mobile devices, software distribution and

anti-virus protection.
▪ Network operations: switches, routers, firewalls, Wi-Fi, VPN and internet access.

▪ IT security: vulnerability management, log analysis, malware protection and incident support.

▪ Backup and recovery: backup checks, recovery tests and emergency preparedness.

▪ Documentation: system overviews, configurations, maintenance records and emergency
Procedures.

▪ Support and consulting: user support and strategic development of your IT.

Clear services under an SLA

Clearly defined service level agreements govern key points such as support hours and availability,

response and recovery times, and maintenance windows. Within managed services, they enable high

availability, fewer unplanned outages and greater IT security for your infrastructure.

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